No Problems

Best Service

arranged directly with va

Best Service

MedicCitas provides reliable and safe transportation, including wheelchair-accessible service, so patients can get to their appointments without difficulty.

we take you

arranged directly with va

Best Service

You no longer have to drive, ask someone for a ride, or take the bus or a taxi. You don’t have to inconvenience anyone. MedicCitas takes you to your appointment.

arranged directly with va

We make all arrangements directly with VA. Then we call you to schedule the time of your pickup. And we bring you back home when you're done. And it's paid directly by VA.

MedicCitas Is Better

best drivers

best technology

best training

Our drivers are friendly and courteous. They are trained, certified, licensed, and insured. We conduct background checks, drug and alcohol testing, citizenship verification, and safe driving record reviews.

best training

best technology

best training

To ensure your safety and comfort, all our drivers are trained in CPR, First Aid, AED, safe driving, passenger securement, and customer sensitivity. In addition, all our drivers are fully bilingual (English/Spanish).

best vehicles

best technology

Our vehicles are comfortable, clean, and in excellent condition. They are inspected, insured, and compliant with ADA standards. In addition, they are equipped to transport wheelchairs.

best technology

We use advanced technology to guide your trip and ensure that you have an excellent experience. Our equipment includes cell phones, tablets, GPS, and monitoring cameras in all of our vehicles.

FREQUENTLY ASKED QUESTIONS

1. Who can use Non-Emergency Medical Transport?

Anyone can use our Non-Emergency Medical Transport regardless of age, sex, physical or medical condition, including:

· Elderly individuals

· People with disabilities

· Patients undergoing medical treatments (chemotherapy, dialysis, etc.)

· Individuals recovering from surgery

· People who need transportation but are unable or don’t want to use regular transportation.

· People who don’t want to take the bus or a shared ride.

· If you do not have someone to drive you, or you do not want to inconvenience anyone.

· If you do not own a vehicle or just do not want to drive.

2. Can I use your service for other purposes than medical appointments?

You can only use our service for the purpose approved by VA. We provide transportation services for almost every activity including visits to the Doctor, Dentist, Eye Doctor, Eyeglasses, Therapy, Hospital, Dialysis, Chemotherapy and many others.

3. Do I need to make an appointment for you to pick me up?

VA will make the appointment, and we will contact you to schedule your service. If you prefer, you can call us at (787) 222-7444.

4. Can you accommodate my special needs such as a wheelchair or a walker?

Yes, our vehicles can accommodate your special needs including a wheelchair or a walker.

5. Will you help me get in and out of the vehicle or climb stairs if necessary?

Yes, our drivers will provide any assistance necessary including getting in and out of the vehicle or getting up or down stairs.

6. Can I bring someone to accompany me during the trip?

Yes, you can bring someone to accompany you during your trip at no extra cost. The person will be picked up and dropped off at your same location and at the same time.

7. Will you help if I have a medical emergency while in transport?

If you have a medical emergency while in transport you will be taken to a medical facility for treatment. Also our drivers are trained to provide basic first aid or emergency procedures if necessary.

8. Will you send me appointment reminders?

Yes, with your approval we will send you appointment reminders. You decide if you want them by telephone, email or text message.

9. Do I need to call VA to arrange for transport?

No, VA will make the arrangements when they set up your appointment for care.

10. What happens if my ride is late?

We aim to be punctual, but delays can happen. We confirm your ride time in advance and allow for extra time. In addition, we use special guidance systems to plan and monitor your route, including making changes in real time.

11. Can I cancel my ride?

Yes, you can cancel if necessary. We just ask that you let us know as soon as possible.

12. What happens if I miss my appointment or my transport?

If you miss your scheduled ride or medical appointment we ask that you contact us as soon as possible. We can help reschedule your ride, if necessary.

Privacy Policy

At MedicCitas, we respect your privacy and are committed to protecting the personal information you provide to us. This Privacy Policy describes how we collect, use, and protect your information when you use our services. By accessing or using our services, you agree to the practices described in this policy.

1. Information We Collect

We collect different types of personal information to provide you with our services effectively:

Personal Information: Name, address, phone number, email address, and details of your medical appointment or requested service.
Payment Information: Information related to payment methods, such as credit or debit cards, to process payments for our services.
Health Information: Information relevant to service delivery, such as mobility assistance needs (wheelchair, walkers, etc.) or details of medical appointments, which are collected only with your explicit consent.
Geolocation Information: During the use of our service, we may collect location information to facilitate the pickup and drop-off process. This information will only be used to provide transportation services.

2. Use of Information

The information collected is used for the following purposes:

To provide and improve our transportation services.
To confirm, process, and manage your booking requests.
To communicate with you, including sending appointment reminders, trip updates, and other important notifications.
To process payments securely.
To comply with legal or regulatory obligations related to our services.
To improve service quality through feedback and statistical analysis.

3. Information Sharing

We do not share your personal information except in the following circumstances:

Service Providers: We may share your information with third-party service providers who help us operate our business, such as payment processors, geolocation services, customer support providers, and others. These providers are contractually required to protect your information.

Legal Compliance: We may share your information if required by law or in response to legal processes (such as a subpoena, court order, or government request).

Emergencies: In the case of a medical emergency, we may share your information with medical institutions, such as hospitals or clinics, to ensure you receive appropriate care.

4. Information Security

We take reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. We use encryption technologies and security protocols to protect data during transmission and storage.

5. Your Rights

You have the right to:

Access the personal information we hold about you.
Correct any inaccurate or outdated personal information.
Delete your personal information, within the limits allowed by law.
Opt out of receiving marketing communications, such as appointment reminders or service updates.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

7. Cookies and Similar Technologies

We use cookies and tracking technologies to improve your user experience on our website and during the use of our services. These technologies allow us to remember your preferences and enhance site functionality. If you wish to disable cookies, you can do so through your browser settings, although this may affect some features of our site.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites, so we recommend reviewing their privacy policies before providing any personal information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new version on our website, and if necessary, we will contact you directly.

10. Contact

If you have any questions about this Privacy Policy or wish to exercise your rights regarding your personal information, please contact us.

MedicCitas Takes You to Your Appointment at VA. Comfortable & Safe

No Problems

Best Service

arranged directly with va

Best Service

we take you

arranged directly with va

Best Service

arranged directly with va

arranged directly with va

arranged directly with va

We Are Here to Serve

MedicCitas Is Better

best drivers

best technology

best training

best training

best technology

best training

best vehicles

best technology

best technology

best technology

best technology

best technology

Service Area

We Serve all puerto rico

WE CALL YOU - OR YOU CAN CALL US

Email, Chat, WhatsApp oR TELEPHONE

medicCitas Inc

Send us an email with any question or suggestion.

FREQUENTLY ASKED QUESTIONS

Privacy Policy

Medic Citas Inc.

Capabilities Statement

MedicCitas Takes You to Your Appointment at VA. Comfortable & Safe

No Problems

Best Service

arranged directly with va

Best Service

we take you

arranged directly with va

Best Service

arranged directly with va

arranged directly with va

arranged directly with va

We Are Here to Serve

MedicCitas Is Better

best drivers

best technology

best training

best training

best technology

best training

best vehicles

best technology

best technology

best technology

best technology

best technology

Service Area

We Serve all puerto rico

WE CALL YOU - OR YOU CAN CALL US

Email, Chat, WhatsApp oR TELEPHONE

medicCitas Inc

Send us an email with any question or suggestion.

Join Our Mailing List

FREQUENTLY ASKED QUESTIONS

Privacy Policy

Medic Citas Inc.

Capabilities Statement

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